At Arnaa Skincare, customer satisfaction is our priority. If you experience any issues with your order, we’re here to help.

Eligible Cases for Return & Refund:

• Incorrect product received

• Damaged or defective item

• Expired product delivered

How to Request a Return:

• Email us at support@arnaa.co within 7 days of delivery.

• Provide your order details and a brief description of the issue.

• Our team will review your request within 48 hours and arrange a return pickup if applicable.

Refund & Replacement Process:

• Once we receive the returned item, our team will inspect and verify the issue.

• If approved, a replacement will be processed within 3-5 business days. In case of a refund, the processing time is 3-5 business days, and the amount will be credited to the customer's bank account within 7 working days.

Please note that requests made after 7 days of delivery will not be accepted. For further assistance, reach out to us at support@arnaa.co.